Your best move is to start by targeting some of the smaller businesses in your area who are less likely to have long term IT service contracts in place. Try to find out who is in charge and offer to come to their office or storefront and do an audit of their needs.
If you are willing to spend regular time working with these companies, you could become very popular, so long as you are solving their problems. Dissatisfaction levels with remote IT support is typically pretty high, so you should do well if you are as responsive to these companies’ needs as you would be if you were an in-house IT Department. As your reputation grows, so will your business.
As you have stated, you seem to be doing well with your existing customer base, so don’t be afraid to draw on them for referrals. I’m sure many of them know or even work with the types of businesses you’d like to start working with. Why not ask them to tell everyone they know about your service and what you are willing to do for other small businesses? If they truly like your service, they’ll be happy to tell others about you.
Finally, since you haven’t had much time to work ON your business, I would recommend bringing on another team member who can help you grow your business. This might be an IT person, it might be a salesperson or someone who does a little bit of everything, but the point is, you can’t do it all yourself.
So to grow, reach out to small businesses, leverage your best customers to provide referrals and build and train your team to provide great service, so you can focus on growing your business. Follow these steps and you should get the kind of attention you want from the other businesses in your town.
All the best,
Brad Sugars