Ask Brad Sugars

Brad I also have another question… We have put out for Regency Plumbing almost 2 million flyers now and our best response to date is 1.6 in 100. This according to your books is very low however as you state the key thing is you breakeven on cost. We actually do just scrape even on cost but would be great to see some decent returns. I’m sure you have also made a super duper flyer for plumbing somewhere in the world. I have made over 40 now and we always get the same response or worse… Can you help please?

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In reality, a return at or near 2% is about average for a flyer, but another way to look at response is how many of those responses actually generate customers, and what is the lifetime value of that customer?

If you are getting a few good customers from your drops and they have a large lifetime value to your company, then the overall cost and ROI is fantastic.

Remember, a “fix it” offer is only good if your customers have the problem at that very moment. So consider revising the copy to match your radio offer … and be sure you are targeting areas that need your services. This could even be as simple as moving your flyer drops from middle-aged homes to older homes, where fittings are older and more apt to need both a proactive “checkup” and a “fix it” service.